Streamlining Credential Management for Multinational Teams

LuxDev, the Luxembourg Development Cooperation Agency, implements bilateral development cooperation initiatives across multiple continents. With 600 people, LuxDev focuses on executing projects that advance social and economic growth in developing regions. Operating across diverse regions presents significant challenges in maintaining secure and efficient communication channels. The IT department at LuxDev plays a critical role in ensuring secure collaboration and protecting sensitive information.

Before adopting Passbolt, LuxDev used another solution for password management. While this prior solution offered solid features, its complexity surpassed what LuxDev required, making it less suited to their needs. LuxDev required a simpler solution to password management, providing the necessary functionality without the added complications.

Another issue was the inflexible user licensing. Once a license was assigned, it couldn’t be transferred, creating inefficiencies as the team grew. LuxDev needed more flexibility to manage licenses without extra costs.

Additionally, LuxDev values open-source transparency, which the prior solution lacked. They wanted the ability to audit and adapt their software to meet their security standards.

In short, LuxDev sought a cost-effective, flexible, and scalable solution with strong security, open-source transparency, and efficient password sharing for their global team.

LuxDev sought a password management tool tailored to their specific needs and found Passbolt. Its open-source nature aligned with LuxDev’s values of transparency and adaptability. Supporting a European alternative based in Luxembourg was also a significant factor.

Passbolt offers a secure credential management solution without unnecessary features, keeping costs in check. Its flexible licensing model allows LuxDev to reassign user seats as needed, optimizing usage and reducing expenses.

With features like shared folders, Passbolt enables LuxDev teams to access only the passwords they need, improving collaboration while maintaining strict security. This made it a perfect fit for LuxDev’s global operations, ensuring that sensitive credentials are only accessible by authorized personnel.

LuxDev implemented Passbolt in phases, starting with a small group at headquarters in Luxembourg and gradually expanding to teams across offices on other continents. Structured training sessions introduced staff to Passbolt’s features, emphasizing secure collaboration practices. Although the migration from the previous solution was done via manual file imports, the process helped reduce password reuse and improved password complexity through organization-wide security policies.

Since implementation, Passbolt has made password sharing easier while ensuring global compliance with security best practices. Shared folders by country have streamlined operations, with credential access controlled by user roles and geographic location.

Passbolt enabled LuxDev to enhance control and security by moving away from their previous password management solution. The organization now has better visibility into password usage and can ensure best practices are followed across all offices. While the full ROI is still being calculated, LuxDev has already seen improvements in security, operations, and overall peace of mind.

Users have responded well to Passbolt’s user-friendly interface, making it easy for even non-IT staff to adopt. The optional account recovery feature has been particularly appreciated, ensuring continuity in case of lost access.

Though efforts to increase users adoption are on-going, Passbolt has already strengthened LuxDev’s global security, improved collaboration, and streamlined password management.